Exchange and return of goods


Refund and order cancelation policy at ATOMIC-SHOP Dubai

  • You might change you mind - refund within 14 days from collection only
  • Item should be in the same condition as purchased (sealed and new condition - used even 1 min would be not acceptable)
  • Upon refund 3% of the amount will be withheld
  • Same day return would be not withhold any amount
  • Order cancelition policy - you might change your mind before order was placed with supplier or ordered item was not shipped. Other way deposit amount is not refundable or the shipping cost would be deducted from deposit. ONLY if promised time was exceeded or was delivered wrong item cancelation policy would be valid without withhold

Goods, the list of which is not subject to return. Our store's range includes:

  • gloves
  • underwear
  • hosiery products
  • goods in aerosol packaging

Customers send goods for exchange at their own expense.

Funds are returned according to the selected payment method. In cash with the provided document (passport, driver's license) in the name specified in the order.

All cases of return must be agreed with the mail manager in the section "My Orders". or by e-mail.